Questions & Answers

You are here:

Simply give us a call on 01293 972061 or fill in the form here, providing us with a brief description of your removal. One of our team will then arrange a suitable time to come and see you, view your property, discuss what needs to be moved in more detail & provide you with a quote. Click here for more information about what we need to know to ensure we can provide you with the best possible quotation.

Yes, in order to secure your booking we do ask for a non-refundable 20% deposit, which allows us to secure our staff & vehicles ready for your move. We will not take a deposit from you until you have exchanged contracts with your confirmed date. We understand that circumstances can sometimes change, however we will always do our upmost to accommodate you on our next available date. We require 14 days notice for any changes. Please see our terms & conditions.

If you have to cancel your booking with us 14 days or more prior to your booking date, you will receive a full refund of the 20% deposit paid. If you have to cancel your booking within 14 days of your booked date, we cannot refund your deposit due to short notice. Please see our terms & conditions.

You are more than welcome to advise us of a provisional date however your booking is not secured until your date is confirmed and you have paid a 20% deposit.

Unfortunately for insurance reasons we are unable to provide this service. Please make sure all appliances have been disconnected and are ready for transit on our arrival.

Yes, our skilled staff at Plain Sailing Removals offer this service. This is something that would need to be discussed in advance during your quotation, as additional charges for this service may apply. For more information on this service please kick here.

Yes, we offer a full or partial packing service for your move. We will discuss your requirements when we visit and provide you with a full breakdown. Our skilled staff take the upmost care when preparing your belongings for transit, carefully protecting everything whilst doing so. All packing materials are included as part of this service, such as bubble wrap, boxes and packing paper.

Yes, please see Packing Services where we sell a variety of boxes in different sizes and all packing materials required for your move. Please note if you would like us to pack for you, all boxes and packing materials are included within this service.

Plain Sailing Removals take great care of your belongings at every stage. We use protective coverings for items such as sofas, mattress’s, TV’s, pictures and tables. Thick blankets are also used to protect your larger items whilst in transit. All belongings are strategically placed in our vehicles to keep them completely safe during transport.

Yes, absolutely. Our cover includes:

  • £10 million public liability insurance
  • £5 million employee liability insurance
  • Haulage insurance for each of our vehicles
  • £50 thousand contents insurance for each of our vehicles
  • Additional insurance is available if you have any items of a high value. Please let us know at the quotation stage if you require us to arrange this

Yes we do. We cover local and national moves anywhere in the UK.

Contact us for a free quote on 01293 972061

Where are you Moving from and where are you Moving to? We offer a Removal Service In Crawley, Burgess Hill, Redhill, East Grinstead, Reigate, Horley and Oxted